SmallBizGenius Analysis
Meshki is a popular online retailer known for its trendy women's clothing, but customer experiences are mixed. While many praise the stylish designs and responsive customer service, others report issues with product quality, returns, and hidden fees.
Category Breakdown
Scores based on analysis of 268 recent reviews
Customer Service
8.5/10Many reviewers rave about Meshki's customer service, describing it as prompt, helpful, and efficient. Several reviewers specifically mentioned individual representatives like Kadisha, praising their knowledge and problem-solving skills.
30 reviews mention thisProduct Quality
5.5/10Product quality is a major point of contention, with many reviewers complaining about cheap materials and poor construction. Some customers received damaged or worn items, while others felt the clothing didn't match the website's depictions.
25 reviews mention thisReturns & Refunds
4.0/10The return process is a frequent source of frustration. Customers report unexpected return fees, receiving store credit instead of full refunds, and difficulties obtaining return labels or assistance from customer service.
32 reviews mention thisShipping & Delivery
7.0/10Shipping experiences are mixed, with some customers praising fast delivery times. However, others report issues such as incorrect addresses, delayed shipments, and items arriving in poor condition.
10 reviews mention thisDesign & Style
9.0/10Many customers appreciate Meshki's designs and styles, describing them as gorgeous, elegant, and trendy. Reviewers often mention receiving compliments while wearing Meshki clothing.
15 reviews mention thisPros & Cons
What Customers Love
"Honestly any problem I’ve had I have been able to resolve with customer service instantly."
"The clothes are gorgeous"
"Shipping is pretty fast"
"website is simple and practical"
"amazing range"
Common Complaints
"the quality of the items I received was horrendous. Dresses that look structed on the website were thin and flimsy, made with such cheap material."
"when you do returns you don’t get back a a full refund, you only get store credit."
"Meshki sent me a worn and unwearable dress. It has very visible make up stains on it, dark marks, loose threads, and the armpit area is discolored."
"I do feel like that they run small around the ribcage and I would size up for a more comfortable fit."
"Customer service will ignore you if there’s an issue with your order"
Common Questions About Meshki
Answers derived from customer review patterns
Is Meshki legit and trustworthy?
Meshki is a legitimate online retailer, but customer reviews suggest a mixed experience. While many customers praise the stylish designs and responsive customer service, a significant number report issues with product quality and the return process. Some customers have received damaged or incorrect items, and others have struggled with unexpected return fees and store credit policies. Potential buyers should carefully weigh these factors before making a purchase.
Based on 45 reviewsDoes Meshki have good customer service?
Many reviewers report positive experiences with Meshki's customer service, describing the team as responsive, helpful, and efficient. Several reviewers specifically mentioned individual representatives who went above and beyond to resolve their issues. However, a small number of customers have reported difficulty getting a response or resolution from customer service, particularly regarding returns and refunds. Overall, customer service appears to be a strong point for Meshki, but experiences can vary.
Based on 30 reviewsIs Meshki worth it for small business?
For small businesses seeking trendy clothing for resale or promotional purposes, Meshki could be a viable option, but with caveats. The stylish designs and responsive customer service are definite pluses. However, the reported issues with inconsistent product quality and the potentially problematic return process should be carefully considered. Small business owners should factor in the risk of receiving damaged or low-quality items and the potential difficulties in returning them.
Based on 15 reviewsWhat is Meshki's return policy like?
Meshki's return policy is a frequent source of complaints. Many customers report unexpected return shipping fees, even when opting for store credit. Some reviewers also mention that returns are often issued as store credit instead of full refunds, which can be inconvenient. Additionally, customers have reported difficulties obtaining return labels or assistance from customer service regarding returns. Potential buyers should carefully review Meshki's return policy before making a purchase to avoid surprises.
Based on 32 reviewsAre Meshki's clothes true to size?
Based on the reviews, there are some mentions of sizing inconsistencies. One reviewer mentioned that the clothes run small around the ribcage and recommended sizing up for a more comfortable fit. However, this was not a widespread complaint, and other reviewers did not mention any sizing issues. It may be wise to consult the size chart carefully and consider ordering a size up if you are between sizes.
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